Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@louisdevalois.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@louisdevalois.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange. 

To make a return, please contact us by email at support@louisdevalois.com or phone on 07961 939 655 to register your return. After receiving confirmation from a member of our customer care team, items may be returned via post or brought back to our store at the following address:  

All returns must be consulted with Louis De Valois beforehand and include a returns reference which should be included with the item prior to being sent back. Items must be returned in their original "as sold" condition. Items which are sold with a Louis De Valois tag, must be returned with the tag still attached to the item. If the tag is removed from the item or if the tag is damaged, the item cannot be returned under this return policy. As part of our returns procedure, all items have to be inspected by our in-house experts (e.g. watchmakers for watches) to verify and confirm the original "as sold" condition of such item. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted pari passu from the amount due to the client. We cannot accept the return of items that have been engraved, altered or personalised. Louis De Valois will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse. 

Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured.

Any customs or duty charges incurred at the time of the original order are final and will not be refunded.

If you require any further advice, please contact us directly on 07961 939 655.